We're delivery-only. Book online and we deliver to you.

Frequently Asked Questions

Where at my home will you drop-off the totes?

You have the option to choose at the front door of your home or at your garage door. At this time we do not deliver inside the home. If you live in an apartment or condo complex on a level other than ground level, we do charge a stair fee.

What size are the totes?

The dimensions are 27 X 17 X 12". They are 2.5 cubic feet and can hold 100 lbs. When stacking the totes on top of one another, we suggest only 5 totes high for safety.

How many totes are recommended?

25 Pack ‘N Totes for a Studio Apartment

50 Pack ‘N Totes for a 1-2 Bedroom Home

75 Pack ‘N Totes for a 3-4 Bedroom Home

100 Pack ‘N Totes for a 5-6+ Bedroom Home

How early should I order my crates before my move?

We suggest you reserve your totes 1-2 weeks before your move to ensure everything is reserved. But we also accommodate deliveries with as little as 24-hour notice if we have the available inventory.

Does someone have to be present at the time of drop-off?

Yes, we require that someone is present over the age of 18 to accept the totes. A signature confirming you received the totes will be required at the time of drop-off.

Are any other packing materials included?

Yes! We will include label cards & zip ties to securely keep your totes shut at no extra cost.

What is your cancellation policy?

We offer a full refund on any order canceled within 72 hours notice. If it’s under 72 hours, a $50 cancellation fee will be charged.

Giving Back

One Rental. One Tree. One Planet.

Every rental includes a donation to One Tree Planted, so a tree is planted every time you rent. That's something we can all feel good about.